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LEGAL

Terms of Service

Last updated: November 2026

1. Acceptance of Terms

Porchlight is run by Webenchant Limited, a New Zealand company ("Porchlight", "we", "us", "our"), which provides the Porchlight service. By accessing or using Porchlight's services, you agree to be bound by these Terms of Service and our Privacy Policy, and you are contracting with Webenchant Limited.

2. Description of Service

Porchlight provides appointment booking software for service businesses. Our services include online booking, calendar management, client management, payment processing, and SMS/email reminders.

3. Account Registration

You must provide accurate information when creating an account. You are responsible for maintaining the security of your account credentials.

4. Acceptable Use

You agree not to:

  • Use the service for illegal purposes
  • Attempt to gain unauthorised access to our systems
  • Interfere with the proper functioning of the service
  • Send spam or unsolicited communications through our platform

5. Payments and Billing

Paid plans are billed monthly or annually. Prices are in NZD unless otherwise stated. You can cancel at any time, and your subscription will remain active until the end of the billing period.

Cancelling and refunds

  • You can cancel a paid plan at any time, in Porchlight or on the Stripe billing page. Your plan keeps running to the end of the period you have paid for, then your account moves to the Free plan.
  • We do not refund part of a billing period, monthly or annual.
  • Text credits you buy stay on your account and never expire. They are not refunded as cash.
  • Your data stays in your account on the Free plan, and you can export it at any time.
  • Deposits and payments your clients make go through your own Stripe account. Refunds of those are between you and your client.

Consumer Guarantees Act

Porchlight is sold to businesses, for use in their business. You and we are both in trade, and we agree in writing, through these terms, that the Consumer Guarantees Act 1993 does not apply to the Porchlight plans and text credits you buy from us. We think that is fair and reasonable: Porchlight is business software priced for businesses, you can try it free before you pay, and you can cancel at any time. This does not limit your rights under the Fair Trading Act 1986, or any right the law does not let a business give up.

6. Data Ownership

You retain ownership of all data you input into Porchlight. Your client data belongs to you, and you can export it at any time.

7. Service Availability

We strive to maintain high availability but cannot guarantee uninterrupted access. We may perform maintenance that temporarily affects service availability.

8. Limitation of Liability

To the maximum extent permitted by law, Porchlight shall not be liable for any indirect, incidental, or consequential damages arising from your use of the service.

9. Termination

We may terminate or suspend your account if you violate these terms. Upon termination, you will have the opportunity to export your data.

10. Changes to Terms

We may update these terms from time to time. Continued use of the service after changes constitutes acceptance of the new terms.

11. Governing Law

These terms are governed by the laws of New Zealand.

12. Contact

For questions about these Terms, contact us at our legal address