Porchlight support

Email: our support address . Someone from Porchlight writes back within 24 hours on weekdays.

Common questions

• I can't sign in. Use "Trouble signing in?" on the sign-in screen and we will email you a reset link. If you are staff at a business that uses Porchlight, your manager adds you and can send the invitation again.
• Which app do I need? There are two apps: Porchlight Business, for a business and its staff - your calendar, bookings and clients - and Porchlight Bookings, for clients booking appointments with a business that uses Porchlight. Porchlight Business is on the App Store and Google Play; Porchlight Bookings is on Google Play. Get the apps. You don’t need either: you can book from any browser, with the link your business gives you, and a business runs everything on the web.
• The app says an update is required. Tap Update to get the latest version.
• I need to change or cancel a booking. Use the link in your confirmation email, or contact the business you booked with. They can move or cancel it for you.
• Closing or deleting an account. See How do I delete my account? below: how to do it, what is deleted and what is kept.
• Is my data safe? See our privacy policy, which explains what we collect and who we share it with.

Get the apps

How do I delete my account?

If you book with a business (the Porchlight Bookings app)

How: in the Porchlight Bookings app, open Profile, tap Delete Account and enter your password. Cancel any upcoming bookings first; the app asks you to. You can also email us and we will delete it for you.

Deleted straight away: your name, email address, phone number and password, and every sign-in on every device. You cannot sign in again with that account.

Kept, and why: each business you booked with keeps its record of your past bookings, shown as "Deleted client" without your name or contact details, because a business needs its booking and payment history for its own records and tax. Notes the business wrote itself, and details it holds in its own client list (such as an address or date of birth you gave it), belong to that business: ask the business to remove them, or email us and we will pass the request on. Porchlight never stores card numbers; a card saved for a business is held by Stripe in that business's own Stripe account, and the business can remove it.

For how long: the anonymous booking record stays as long as the business keeps its Porchlight account. Copies in our backups are deleted within 31 days.

If you own a business on Porchlight (Porchlight Business)

How: in the Porchlight Business app, Settings, Delete account opens our website; or go straight to app.porchlight.co.nz/account/settings/delete. Sign in as the owner and confirm with the link we email you (it works for 10 minutes). Export your clients and bookings first if you want to keep them: once confirmed, deletion cannot be undone.

Deleted straight away: the business account and its plan, your staff logins, clients, services, bookings, invoices and sales, forms and photos, and every sign-in on every device. Your team is told by email.

Kept, and why: the record of what you paid us for your Porchlight plan, because the law requires us to keep business and tax records. Payments your clients made to you stay in your own Stripe account, which is yours and is not deleted with Porchlight.

For how long: our billing records for 7 years, as New Zealand tax law requires. Copies of your business data in our backups are deleted within 31 days.

If you are staff at a business

The business that added you removes your access; ask your manager or the owner. To delete your login completely, email us and we will do it once the business has removed you.

Questions about any of this: email us .

If something is not working

Email us and tell us what you were doing and what you saw. If it is affecting bookings, say so and we will treat it as urgent and look at it first.

Everything else

Your account, staff, services and settings are all managed on the web at app.porchlight.co.nz.