Porchlight support

Email: [email protected]. We reply within 2 working days, New Zealand time.

Common questions

• I can't sign in. Use "Forgot password" on the sign-in screen and we will email you a reset link. If you are staff at a business that uses Porchlight, your manager adds you and can send the invitation again.
• Which app do I need? Porchlight Business is for a business and its staff — your calendar, bookings and clients. Porchlight is for clients booking appointments with a business that uses Porchlight. You can also book from any browser, with the link your business gives you; no app is needed.
• The app says an update is required. Tap Update, and you will be taken to the App Store or Google Play.
• I need to change or cancel a booking. Use the link in your confirmation email, or contact the business you booked with. They can move or cancel it for you.
• How do I delete my account? A client can delete their account in the Porchlight app. If you are staff, the business that added you can remove your access. You can also email us and we will action it.
• Is my data safe? See our privacy policy, which explains what we collect and who we share it with.

If something is not working

Email us and tell us what you were doing and what you saw. If it is affecting bookings, say so and we will treat it as urgent. We reply the same day during New Zealand business hours.

Everything else

Your account, staff, services and settings are all managed on the web at app.porchlight.co.nz.

Porchlight is made by WEBENCHANT LIMITED, a New Zealand company.